Privacy Policy
Last Updated: May 8, 2026
At Cat Calming Collective, we respect your privacy and are committed to protecting the personal information you share with us when using our website, placing an order, contacting us, subscribing to updates, or paying through services such as Amazon Pay. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.
1. Information We Collect
When you visit our website or place an order, we may collect certain information from you.
This may include:
- Personal Information
Your name, email address, phone number, billing address, shipping address, and other contact details you provide during checkout or when contacting us.
- Order Information
Details about the products you purchase, your order history, delivery information, shipment status, return requests, refund requests, and order-related communication.
- Payment Information
When you choose a payment method such as Amazon Pay, we may receive limited payment confirmation and transaction details needed to process your order. We do not store full debit card or credit card information on our website.
- Shipping Information
We may collect and use your shipping address, delivery details, tracking information, and courier-related details to process and deliver your order.
- Website Usage Information
We may collect information about how visitors use our website, such as pages viewed, products visited, device type, browser type, and general website activity.
2. How We Use Your Information
We use your information to provide a smooth and secure shopping experience.
We may use your information to:
- Process Orders
To confirm your purchase, prepare your order, and arrange delivery.
- Manage Payments
To confirm payment status, prevent fraud, and complete transactions securely.
- Ship Your Order
To process your shipment, provide tracking details, and communicate delivery updates.
- Handle Returns and Refunds
To review return requests, issue return instructions, process refunds where eligible, and provide customer support.
- Provide Customer Support
To respond to questions, order issues, delivery concerns, refund requests, or product enquiries.
- Improve Our Website and Services
To understand how customers use our website and improve the shopping experience.
- Send Important Updates
To send order confirmations, delivery updates, payment notifications, shipment confirmations, return updates, and customer service messages.
- Send Marketing Emails
If you choose to subscribe, we may send updates about products, offers, cat calming tips, and related information. You can unsubscribe at any time.
- Meet Legal Requirements
To comply with tax, accounting, fraud prevention, legal, and regulatory obligations.
3. Amazon Pay Information
If you choose to pay using Amazon Pay, Amazon may share limited information with Cat Calming Collective so we can complete your order. This may include your name, email address, shipping address, billing details, payment status, and transaction confirmation.
We only use Amazon Pay information to:
- Confirm Your Payment
To make sure your order has been paid for successfully.
- Fulfil Your Order
To process, pack, and deliver your purchased products.
- Provide Customer Support
To help with order questions, refunds, returns, or delivery issues.
- Prevent Fraud
To help protect our customers and business from unauthorized or suspicious transactions.
We do not sell Amazon Pay customer information or use it for unrelated purposes.
Amazon Pay is also subject to Amazon’s own terms and privacy notices.
4. Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
5. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
6. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
Unless purchased on Amazon Prime, which will be delivered within 1 working day and may be delivered on weekends and holidays depending on Amazon’s delivery service.
7. Damages
Daintry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
8. Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at daintrydirect@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at daintrydirect@gmail.com.
Our products once opened cannot be repackaged or resold due to the lack of preservative. To keep things safe for our customers, we do not accept returns on opened and used merchandise.
Please note that we cannot offer exchanges or refunds on any sale, opened, or used products.
9. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
10. Accuracy of Billing and Account Information
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail address, billing address, or phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
11. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to make the website work properly and improve your browsing experience.
Cookies may help us:
- Remember Your Preferences
Such as shopping cart items or website settings.
- Improve Website Performance
By understanding which pages are visited most often.
- Support Checkout Functionality
To help make sure your cart and checkout process work correctly.
- Improve Marketing and Analytics
To understand customer interest and improve our products and services.
You can disable cookies through your browser settings, but some parts of the website may not work properly without them.
12. How We Share Your Information
We only share your information when needed to operate our business, process your order, arrange shipment, manage returns, or meet legal requirements.
We may share information with:
- Payment Providers
Such as Amazon Pay or other secure payment processors.
- Shipping and Delivery Companies
To deliver your order to the correct address and provide tracking information.
- Website and Ecommerce Platforms
To operate our online store and checkout system.
- Email and Marketing Platforms
To send newsletters or updates only where permitted.
- Customer Support Tools
To help respond to your enquiries.
- Legal or Regulatory Authorities
If required by law, regulation, or official request.
We do not sell your personal information.
13. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Our website uses secure systems and trusted third-party providers to help protect customer data and payment-related information.
However, no online service can be guaranteed to be completely secure, so we encourage customers to use strong passwords and avoid sharing sensitive information unnecessarily.
14. Data Retention
We keep personal information only for as long as necessary.
This may include keeping information to:
- Complete Orders
So we can process and deliver your purchase.
- Provide Support
So we can help with returns, refunds, or order questions.
- Maintain Business Records
For accounting, tax, and legal purposes.
- Protect Against Fraud
To help detect and prevent suspicious activity.
When information is no longer needed, we will delete it or store it securely as required by law.
15. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information.
You may be able to request:
- Access to Your Information
To know what personal information we hold about you.
- Correction of Your Information
To update incorrect or incomplete details.
- Deletion of Your Information
To request that we delete personal information where legally possible.
- Marketing Opt-Out
To stop receiving marketing emails from us.
To make a privacy request, please contact us through the website contact page.
16. Children’s Privacy
Our website and products are not intended for children.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take steps to delete it.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
We encourage visitors to review this page regularly to stay informed about how we protect personal information.
You can review the most current version of this Privacy Policy at any time on this page.
18. Contact Us
If you have any questions about this Privacy Policy, how your information is handled, shipping, returns, refunds, or if you would like to make a privacy-related request, please contact us using the details below.
Cat Calming Collective
Email: daintrydirect@gmail.com
Phone: +44 7777 642504